Customer Centre

We're here to help. Raise a support ticket, dive into our knowledge base or join the conversation in our communities.

Search the Knowledge Hub

Explore our comprehensive knowledge base for detailed product descriptions, user guides, support resources, release notes, and essential information.

Use our search feature to quickly find the answers you need!

Search Knowledge Hub

Need to Raise a Support Ticket?

If you need direct support for a specific issue, securely log and review a support ticket on our customer portal.

BadgerNet Support Service can be found in your user console.

Raise Support Ticket

Join the Conversation

Join our communities to connect with other users, share insights and ask questions. Our team regularly monitor the forums so you will often find quick answers and best practices.

Healthcare Forum Social Care & Education Forum

User Groups

We are committed to giving all our customers a voice and run a series of customer engagement activities including User Groups, Customer Advisory Boards, Clinical Engagement Groups and, new for 2025! Practitioner Digital Engagement
Groups

Newsletters

Customer will receive a quarterly newsletter which includes product updates, latest news, and webinar and events info

Events

Visit our events page to catch up with our latest webinars and events

See Events

Business speaker giving a talk at business conference event.

Our Expertise

Our team of experienced professionals specialises in training delivery, advice, and consultancy across all our solutions.
We work closely with our development teams to ensure our trainers are up-to-date with the latest product enhancements and releases. Training can be delivered face-to-face or virtually.

For additional training services, please contact your account manager for further information. We pride ourselves on being personable and professional, ensuring you receive the best training experience possible.

Request Training

We offer a comprehensive range of training services to support your project implementation and ongoing needs.

Our training options include:

Core Training: Essential training as part of your project implementation.
Additional Modules: Training for any additional modules not included in the initial project.
Ad Hoc Training: Advanced or refresher training for existing customers.

How to Request Training

Consult the Wiki Page: Review course outlines to identify the training you need.
Raise a Jira Ticket: Specify the training you require.
Train the trainer: Our trainer will get in touch to organise the training